Editorial Complaints Policy

At 757 Vapes, we strive to provide our readers with accurate, unbiased, and high-quality content. We value the trust of our readers and take complaints about our editorial content seriously. This Editorial Complaints Policy outlines the process for submitting and resolving complaints related to our online magazine.

Complaint Submission

v  Complaints regarding factual inaccuracies, misrepresentation, or other editorial concerns should be submitted in writing via email to our Editorial Complaints team at [email protected]. Please include the following information in your complaint:

·         Your name

·         Contact information (email address, phone number)

·         Date of publication and title of the article in question

·         Description of the specific concern or complaint

·         Supporting evidence or relevant information

v  Anonymous complaints will be reviewed at the discretion of the Editorial Complaints team. However, providing your contact information allows us to communicate with you regarding the investigation and resolution of your complaint.

Complaint Review Process

v  Upon receipt of a complaint, our Editorial Complaints team will acknowledge the submission within five business days and initiate an investigation.

v  The investigation will be conducted by our editorial team, who will review the article in question, gather relevant information, and assess the validity of the complaint.

v  We may contact the complainant for further clarification or to request additional information during the investigation process.

v  The investigation process may take up to 30 days, depending on the complexity of the complaint. We will make every effort to resolve complaints as promptly as possible.

Complaint Resolution

v  Once the investigation is complete, the Editorial Complaints team will reach a decision based on the findings and determine the appropriate course of action.

v  If the complaint is found to be valid, we will take corrective action, which may include: 

·         Issuing a correction or clarification in the article

·         Publishing an apology or retraction, if necessary

·         Reviewing our editorial processes to prevent similar issues in the future

v  The resolution will be communicated to the complainant within a reasonable timeframe after the investigation is completed.

Appeals Process 

v  If the complainant is dissatisfied with the resolution provided, they may request an appeal by contacting the Editorial Complaints team within 10 business days of receiving the resolution.

v  Appeals will be reviewed by a senior member of our editorial team who was not involved in the initial investigation.

v  The decision made during the appeal process will be final.

Transparency and Reporting

v  We are committed to transparency and will maintain a record of all complaints received, investigations conducted, and resolutions reached. However, complainants’ personal information will be handled in accordance with our Privacy Policy.

v  We will periodically review and analyze the complaints received to identify patterns or recurring issues that may require further action or improvements to our editorial processes.

v  A summary report of the complaints received and actions taken will be published on our website annually to demonstrate our commitment to accountability and improvement.

External Remedies

v If a complaint cannot be resolved through our internal process, the complainant may explore external remedies, such as contacting relevant regulatory bodies or seeking legal advice, if appropriate.

We encourage our readers to provide feedback and express their concerns. By maintaining an open and accountable editorial process, we aim to uphold the highest standards of journalism and continuously improve the quality of our content.